At Neeyat Retail, we strive to provide our customers with high-quality products and exceptional service. However, we understand that there may be instances where you need to return or exchange your purchase. Please read our Return and Exchange Policies carefully to ensure a smooth process.
1. Eligibility for Returns and Exchanges:
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it with all the tags in place.
- Returns and exchanges are accepted within 5 days from the date of purchase.
2. Process for Returns and Exchanges:
- To initiate a return or exchange, please contact us at support@neeyatretail.com within 5 days or specified time frame, if any.
- Provide your order number, a clear explanation of the reason for return or exchange, and any relevant photograph or uncut parcel opening video if applicable.
- We will guide you through the process and provide you with a return authorization if your request is approved.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service to ensure your return is received.
4. Refund and Exchange Process:
- Refunds will be issued to the original payment method used during the purchase.
- Exchanges will be processed once the returned item is received and inspected.
- Please allow 5 to 8 business days for refunds and exchanges to be processed.
5. Non-Returnable and Non-Exchangeable Items:
- Customized or personalized items cannot be returned or exchanged unless they are defective or damaged upon receipt.
6. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately. Provide detailed information and uncut parcel opening video, and we will arrange for a replacement or refund.
7. Cancellation Policy:
- Orders can be cancelled within 12 hours of placement. After this time frame, orders are processed, and cancellations may not be possible.
8. Special Promotions and Sale Items:
- Items purchased during special promotions or sales may have different return and exchange policies. Check the specific terms and conditions associated with the promotion or sale.
9. Contact Information:
- For any further assistance or inquiries, please contact our customer service team at support@neeyatretail.com.
Neeyat Retail values your satisfaction and is committed to ensuring a positive shopping experience. We appreciate your understanding and cooperation with our Return and Exchange Policies.